Return policy

Return Policy


Cancellation We accept order cancellation before the product is shipped or produced. If the order is cancelled, you will get a full refund. We cannot cancel the order if the product has already been shipped. Returns (if applicable) We accept the return of products. Customers have the right to request a return within 14 days of receiving the product. In order to make a return, the item must be unused and in the same condition as it was received. It must also be in its original packaging. To complete the return, you must present your receipt or proof of purchase. Do not send the purchase back to the manufacturer. Shipping costs will be charged to customers one time maximum (including returns); there is no restocking fee charged to consumers for returning a product. Refunds (if applicable) Once we have received and inspected your return, we will notify you by email. We will also notify you of the approval or denial of your refund. If your refund is approved, it will be processed and a credit will be automatically applied to your credit card or original payment method within a certain number of days. Late or Missed Refunds (if applicable) If you have not yet received a refund, first check your bank account again. Then contact your credit card company-it may take some time before the refund is officially sent. Then contact your bank. There are often processing times before the refund is posted. If you have done all this and still have not received your refund, please contact us at service@shapingodd.com. Cancellation We accept order cancellation before the product is shipped or produced. If the order is cancelled, you will get a full refund. We cannot cancel the order if the product has already been shipped. Returns (if applicable) We accept the return of products. Customers have the right to request a return within 14 days of receiving the product. In order to make a return, the item must be unused and in the same condition as it was received. It must also be in its original packaging. To complete the return, you must present your receipt or proof of purchase. Do not send the purchase back to the manufacturer. Shipping costs will be charged to customers one time maximum (including returns); there is no restocking fee charged to consumers for returning a product. Refunds (if applicable) Once we have received and inspected your return, we will notify you by email. We will also notify you of the approval or denial of your refund. If your refund is approved, it will be processed and a credit will be automatically applied to your credit card or original payment method within a certain number of days. Late or Missed Refunds (if applicable) If you have not yet received a refund, first check your bank account again. Then contact your credit card company-it may take some time before the refund is officially sent. Then contact your bank. There are often processing times before the refund is posted. If you have done all this and still have not received your refund, contact us at service@shapingodd.com. Contact our customer service department at service@shapingodd.com to obtain the return address.

Cancellation

We accept command cancellation before the product is shipped or produced. If the order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.

Returns (the case is always the same).

We accept returns of products. Customers have the right to request a return within 14 days of receiving the product. To be eligible for a refund, the item must be unused and in the same condition as you received it. It must also be in its original packaging. To complete your return, we need a receipt or confirmation of purchase. Never send your purchase back to the manufacturer. Customers are not charged but a one-time maximum for shipping costs (including returns); no restocking fees are charged to consumers for returning a product.

 

Late or missed refunds (chance is what counts)

If you have not yet received your refund, first check your bank account. Also contact your credit card company; it may take some time before the refund is officially made. Therefore, contact your bank. Il y a souvent un certain temps de traitement avant qu'un remboursement ne soit affiché. If you have done all this and still have not received your refund, please contact us at service@shapingodd.com

Contact our customer service department at service@shapingodd.com to obtain your return address.